Mia Bella guarantees delivery on the date requested or before the requested delivery date during peak seasons. Unfortunately we do not work with surprises and do call the recipient before delivery for address confirmation , directions if needed, and to make sure they will be available to receive.
If for some reason you do not want us to contact the recipient you need to provide a contact person responsible to receive the order.
Delivery Dates and Times
We only promise delivery on the requested date and cannot promise a specific time for delivery.
We DO NOT service same day delivery. Orders placed without following our delivery schedule and policy will be cancelled without further notice to you.
Mia Bella Flowers is not responsible for:
Unsuccessful deliveries arising from the recipient not being present at the time of delivery or at the address provided even after
our efforts of calling prior to the delivery have been confirmed. A recurring delivery fee will be charged.
Delivery to an incorrect address provided by you - the client.
Decreased value or wilted flowers due to loss of time trying to deliver or waiting for the recipient.
All recipients need to be available at the time of delivery. We do not leave gifts at door steps, guards at gated communities or neighbors.
Signatures are required at time of delivery.
Mia Bella does not accept order cancellations within 24 hours of the requested delivery date, or within the seven days prior to Christmas, Valentine's Day or Mother's Day, Fathers Day - because of our extremely high volume of orders during these times.
In the event that we cannot contact you or the recipient for address corrections and or delivery directions we reserve the right to return the arrangement to our premises until you contact us. A recurring delivery fee will be charged which in the same amount you paid for the delivery.
In the unlikely event you cancel because of this situation, we WILL NOT REFUND your payment for this order.
Delivery Policy Agreement
By placing your order with us at: www.puertoricoflowershop.com , a division of Mia Bella in Puerto Rico you are agreeing you have read and will abide to our Delivery Policy detailed clearly in the paragraphs above.