For successful delivery of your gift you need to provide the following:
1- Correct physical addresses not PO BOX. If on the address you have the city of San Juan, you will need to provide the district under San Juan: ej: Rio Piedras, Carolina, etc..
2- Home phone and cell phone contact numbers. We always call before delivering to confirm the recipient is home or at the office.[Sorry but no surprises.]
3- Be sure you are ordering at least 48 hours before the delivery date. We do not service same day deliveries.
A recurring delivery fee, [for the same amount you paid for delivery], will be charged for the following reasons:
1- Recipient has been contacted for delivery, has confirmed to be home and is not at the time of delivery.
2- If we cannot leave the gift with a neighbor, or in the case of a condo or gated communities, we cannot leave the gift with the security guard.
We always contact our customers if there are problems with delivery for options.