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DELIVERY POLICY:
1-Fruity Passions™, will
guarantee delivery on the date
requested
or before delivery date during peak seasons. We
telephone the recipient prior to
delivering. We are not able to
guarantee a specific time of
delivery. Remote or rural areas may
require additional delivery time.
Please note that we only deliver in
Puerto Rico !
2-Same day deliveries are not
possible. Our products are
made to the order the day before
delivery, thus guaranteeing
freshness.
-Orders need to be placed at least
24 hours before delivery date
for:
Metro-San Juan areas.
[low season]
-Orders need to be placed at least
36 hours before delivery date
for:
Cities out of Metro-San
Juan. [low season]
3-If your order is for
delivery on a Holiday or during peak
seasons, please allow more time for
delivery. We recommend that
you order a few days in advance to
the occasion due to the high volume
of orders.
We are not responsible for:
- Deliveries to incorrect
addresses supplied by the sender.
- Unsuccessful deliveries arising
from the recipient not being present
at time of delivery at the address
supplied by the sender. Recipients are required to be home to receive orders or we
will leave with the closest
neighbor.
- Distressed fruit and chocolate due
to lost time on an incorrect
delivery address supplied by the
sender. Or incorrect directions given to us by the recipient.
Proof of Delivery:
For your protection and ours, we
collect a signature from the
recipient upon delivery.
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CANCELLATIONS AND REFUND POLICY:
Fruity Passions does not allow
orders to be cancelled within 24
hours of the requested delivery
date, or within the seven days prior
to Christmas, Valentine's Day, Mother's Day
or Fathers Day - because
of our extremely high volume of
orders during these times.
We do not refund your credit card
unless their has been a fault on
our behalf. Otherwise, you will be
issued a credit towards your
next purchase.
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PRODUCTS AND
GUARANTEE:
Fruit:
We try our best so that arrangements
shown match actual pictures. Some
fruits are seasonal and depend on
availability. In the event a
given product is not available, we
will contact you for a second option
unless you choose to cancel your
order. In the event we cannot
contact you, we will substitute
without affecting the price or the
design of the arrangement.
Baskets:
We commonly use the split wood
country baskets shown.
Sometimes there may be slight
variations that will not affect the
overall look or contents of your
chosen gift. On specific
holidays, we use containers for that
holiday, for example:
Valentine's Day. We will not
use a specific holiday container if
the occasion is otherwise.
Customer Satisfaction Guarantee:
If for any reason the recipient
should encounter a problem with our
products, we will very happily
re-deliver another of the same
value. Please call our Customer
Service at
787-608-0465.
Substitutions are a rare occurrence.
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PRICES:
Prices shown beside the product images are the base price for
the item and do not include our
delivery fees or Sales Tax. You
can view delivery once on the
shopping cart.
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DISCLAIMER:
Allergy
Warning:
Some of our products may contain
nuts. Fruity Passions™
is not responsible or shall be held liable for
allergic reactions caused by the nuts or
other products such as chocolate contained in our
edible arrangements.
Accessories:
Our products contain wooden and/or
plastic picks, [skewers] which are not suitable
to be managed by children or handled
inadequately. Adult
supervision is recommended. Fruity Passions™
is not responsible or shall be held liable for accidents
resulting from improper use of the
picks or any other accessory
included in our designs.
By placing an order with Fruity
Passions you acknowledge having read
and agree to the Disclaimer and
Delivery Policy. |
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